We ship via United States Postal Service and FedEx. Unfortunately customers are unable to specify the carrier of their choice.
If you find that there is a defect in your order please email us and we will exchange the damaged item(s). We have a 10 day return/exchange policy from when you receive your order with a full refund minus shipping and handling. It must be shipped back in the original packaging. If item(s) need exchanged, customer is responsible for return shipping costs and paying shipping for the exchanged item unless it was our fault. Due to the nature of our product, the inflatable piece must be unused or there will be a 20% restocking fee.
CANCELLATION OF ORDER
Once an order has been placed, depending on where it is in processing, it may be changed or cancelled. If it has been shipped, we cannot change or cancel your order. It will be sent to the customer and then they can refer to the Return/Exchange Policy. During peak times such as Christmas, Valentine’s Day, or Father’s Day it may be impossible to change any order once it is placed. Email or call if any mistakes are made and we will do what we can to fix it.